Shipping and Terms of Payment (*)

Delivery

The ordered articles will be delivered to the recipient under the following conditions:

 

1. Delivery times

Delivery times vary depending on the destination of the order. The ordered products will be shipped to the customer within Germany within 3-5 working days. Orders placed outside Germany will be delivered to the customer within 2-3 weeks at the latest.

Please note that except on public holidays, orders received from Monday morning to Thursday evening will be processed the next day and orders received from Friday morning to Sunday evening will be processed the following Monday.

 

2. Shipping costs

Prices incl. packaging and VAT / delivery service DHL

The amount of the shipping costs are shown accordingly with the order.

 

Germany

The shipping costs depend on the weight of the ordered items. There are two categories within Germany.

 

Max. 5 kg →           € 4,99

Over 5 kg     →      € 8,49

 

Foreign countries

The shipping costs for orders outside Germany depend on the weight of the order and the respective country (see following country and zone categories).

 

Standard shipping EU

Maximum 5 kg → € 9,99

Over 5 kg →         € 17,99

 

Standard Shipping World Zone 1

Maximum 5 kg → € 15,99

Over 5 kg →         € 49,99

 

Standard Shipping World Zone 2

Maximum 5 kg → € 34,99

Over 5 kg → € 89,99

 

Zone 1

 

Zone 2

   

Aland Islands

 

Afghanistan

Haiti

Nauru

Albania

 

Egypt

Honduras

Nepal

Andorra

 

Algeria

Hongkong

Neukaledonia

Bosnia and Herzegowina

 

Angola

Indien

New Zealand

Färöer Islands

 

Anguilla

Indonesien

Nicaragua

Georgia

 

Antigua u. Barbuda

Irak

Niger

Gibraltar

 

Äquatorialguinea

Iran

Nigeria

Greenland (DK)

 

Argentina

Israel

Omam

Iceland

 

Armenia

Jamaika

Pakistan

Channel Islands

 

Aruba

Japan

Panama

Kanar. Inseln

 

Azerbaijan

Jemen

Papua-Neuguinea

Kosovo

 

Ethiopia

Jordanien

Paraguay

Liechtenstein

 

Australia

Jungferninseln

Peru

Macedonia

 

Bahamas

Kaimaninseln

Philippines

Moldau

 

Bahrain

Kambodscha

Pitcairn

Montenegro

 

Bangladesh

Kamerun

Puerto Rico

Norway

 

Barbados

Kanada

Reunion

San Marino

 

Belize

Kap Verde

Ruanda

Switzerland

 

Benin

Kasachstan

Salomonen

Serbia

 

Bermuda

Katar

Sambia

Turkey

 

Bhutan

Kenia

Samoa

Ukraine

 

Bolivia

Kirgistan

Saudi Arabia

USA

 

Botswana

Kiribati

Senegal

Cyprus

 

Brazil

Kolumbien

Seychellen

   

Brunei Darussalam

Kongo

Sierra Leone

   

Burkina Faso

Korea

Simbabwe

   

Burundi

Kuba

Singapur

   

Chile

Kuweit

Somalia

   

China

Laos

Sri Lanka

   

Costa Rica

Lesotho

St. Helena

   

Dominica

Libanon

South Africa

   

Dom. Republic

Liberia

Sudan

   

Dschibuti

Libyen

Suriname

   

Ecuador

Macau

Syria

   

El Salvador

Madagskar

Tatschikistan

   

Eritrea

Malawi

Taiwan

   

Falkland Islands

Malaysia

Tansania

   

Fidschi

Maledivien

Thailand

   

Franz.-Guayana

Mali

Togo

   

Franz-Polynesien

Morocco

Trinidad u. Tobago

   

Gabun

Martinique

Tunisia

   

Gambia

Mauretanien

Turkmenistan

   

Ghana

Maurituis

Tuvalu

   

Grenada

Mexico

Uganda

   

Guadeloupe

Mikronesien

Urugay

   

Guam

Mongolei

Venezuela

   

Guatemala

Montserrat

Vietnam

   

Guinea

Mosambik

United arab. Emirates

   

Guyana

Myanmar

Vietnam

 

Your Country isn't listed in the menue? Please get in touch with us, we will check your delivery costs.

 

3. Exchange and refund

You have 14 working days (from the date of delivery or collection of your package) to exchange the returned items in good condition or receive a refund.

Send the product by post specifying the following items:

- The date of receipt of the order

- reason for return

- Surname, first name and postal address

- email address

to the following address:

Castle Shop Heidelberg - Online Shop
Silke Braus
Uferstr. 52
69120 Heidelberg

Germany (German)

 

Please note:

The costs for the return of the mentioned products are at your expense.


Accepted payment methods

- Payment by PayPal (credit card, direct debit, invoice if applicable).

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